HOSP 3005 Leading Service Excellence in the Hospitality Industry
Term Project Phase 1 – DEFINE
This project is designed to allow you to complete the primary components of a quality improvement project. Phase 1 is the “Define” phase of the Six Sigma DMAIC process.
In this phase, you will define the problem to be solved, describe the scope and timeline for the project, and describe the current process. Please follow the instructions below, carefully.
Please review these important definitions before you start:
Project: The Six Sigma project that you will undertake in order to solve the problem defined in the “Background Information”.
Process: Step-by-step list of what happens now in the situation you are studying. See the “Flowchart Symbols and Example” posted in Ulearn for an example.
a. Business Case: Using the information from the separate “Background Information” document, create a Business Case for the change. (1 to 2 pages, double-spaced). Include answers to the following questions:
a. Describe the problem in a clear, concise statement. The problem statement answers the question “what pain is the organization experiencing that this project will correct?”
b. What is the goal of the change?
c. Why do the project now, and what are the consequences of NOT doing the project?
d. How will a change impact customers?
e. What are the expected financial benefits of the project?
b. Project Scope (1 page)Describe the Project Scope by answering the following questions:
a. What are the process boundaries? (Where does the process we are studying begin and end? For example, does it start at check-in, or at the time of the reservation, or even before that?)
b. What resources are needed for the project? Consider people, time, and money.
c. Timeline: Create a Gantt Chart or similar timeline chart for the project
a. Identify key tasks in the project.
b. Estimate timelines for each task
d. Process Flowchart: Create a Flowchart of the current process.
e. CTQ Measurements: List 3 Critical to Quality (CTQ) measurements for this project.
We always make sure that writers follow all your instructions precisely. You can choose your academic level or professional level, and we will assign a writer who has a respective degree.
We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.
If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document.
All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension.A 100% refund is guaranteed.
We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text.
Tutorpro support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.
Try it now!
How it works?
Follow these simple steps to get your paper done
Place your order
Fill in the order form and provide all details of your assignment.
Proceed with the payment
Choose the payment system that suits you most.
Receive the final file
Once your paper is ready, we will email it to you.
At Tutorpro, we have top rated masters and PhD writers who will help you tacke that homework and score A+ grade. Tutorpro services covers all levels of education : high school, college, university undergraduate, masters and PhD academic level.
No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.
An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.
Tutorpro academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.
If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. This is free because we want you to be completely satisfied with the service offered.