Start by outlining the preparation phase you will take in managing difficult conversations. Evaluate the process of relationship management. Were the expectations clearly set by management? What could have been done to clarify the expectations? Select and justify your overall conflict resolution approach for this case. What is the best conflict theory to successfully resolve the conflict? Specifically, the following critical elements must be addressed: II. Conversation Management A. Outline the preparation phase in managing difficult conversations. Propose motivational elements that can be incorporated into the conversation with the employee. B. Apply positive conversation management skills. What techniques will you use to ensure the conversation moves in a positive direction? C. Summarize the process of managing interruptions during the conversation. What will you do to minimize the interruptions? D. Evaluate the process of relationship management. Were the expectations clearly set by management? What could have been done to clarify the expectations? E. Evaluate how you can create a safe environment for the discussion to take place. Who else might attend the meeting to ensure each party’s rights are protected and documented? F. Explain how incentives are properly applied during a conversation. What incentives would ameliorate the conflict in this case? III. Conflict Resolution A. Select and justify your overall conflict resolution approach for this case. What is the best conflict theory to successfully resolve the conflict? B. Evaluate the indications that a conversation had a positive outcome. How will all parties involved disengage from the conversation to lead to a positive outcome? How will you know that the case has been successfully resolved? C. Evaluate the managerial issues that could have caused this issue in the first place. How should management adjust protocol to prevent future issues? Should the hiring process include more specific details?
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