Unit Code: ICTPMG804
Section 1: Assessment Plan
To demonstrate competence in this unit, the student must be assessed as satisfactory in each of the following assessment tasks.
Unit Assessment Task 1 (UAT1) Unit Knowledge Test (UKT) – Written Questions
Unit Assessment Task 2 (UAT2) Unit Skills Test (UST) – Unit Project (UP)
Unit Assessment Task 3 (UAT3) Unit Skills Test (UST) – Unit Project (UP)
Instructions to complete the “Assessment Plan” Outcome Records
You are required to fill out this “assessment plan” outcome records in the assessment pack, when:
Every assessment has a “Feedback to Candidate” section to record the following information. You must also ensure that all sections are filled appropriately, such as:
Section 2: Unit Pre-Assessment Checklist (UPAC)
Purpose of the Checklist
The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.
Information for Trainers/Assessors:
Reasonable Adjustments
Section 3: UAT1 – Unit Knowledge Test (UKT) – Written Questions
Assessment type:
Assessment Instructions:
Resources required to complete the assessment task:
Question 1: What operations need to be evaluated to ensure that the administrative network management systems are working effectively and efficiently. Answer in 100-150 words.
Question 2: Answer the following questions regarding “business models and business processes used in telecommunications management networks”.
2.1 Explain three (3) “business models” used in telecommunications management networks in your own 50-100 words each.
2.2 Explain three (3) “business processes” used in telecommunications management networks in your own 25-50 words each.
Question 3: Read the case study situation and answer the following questions:
Case study
Vodafone Australia strategic initiative to provide next-generation service assurance and future transition programs. The vast amount of technology-oriented tools are used, which are causing high maintenance and high integration cost with increasing complexity. Furthermore, this also causes pressure on time to market agility. Limited capabilities of further automation is another problem identified within the system.
Question:
3.1 What are the modifications in the enterprise management system? Mention three (3)modifications.
Question 4: Answer the following questions regarding evaluating the operations network management systems.
4.1 What are the various aspects of operations network management systems? List four (4) aspects.
4.2 What are the key performance indicators (KPI’s) for ensuring successful operations network management systems? List four (4) criteria
Question 5: Explain two (2) organizational policies and procedures that affect the management systems. Answer each in 30-60 words.
Question 6: Explain two (2) organizational policies and procedures that affect the management systems. Answer each in 30-60 words.
6.1: How would you evaluate the impact of telecommunications management system in theworkplace and the wider industry? Answer in 50-100 words.
6.2: How telecommunications management has changed the industrial landscape in thetelecommunications industry. Answer in 50-100 words.
Section 4: UAT2 – Unit Skills Test (UST) – Unit Project (UP)
Assessment type:
Assessment Instructions:
Resources required to complete the assessment task:
Project 1:
Startel is a vertically integrated telecom company having stakes in all parts of telecom value chain. They are market leaders in mobile communication & are monopoly in broadband infrastructure, however they are not leaders in broadband services & content services sector, following figure showing similar companies in Star Tel Business shall help you understand Startel business model
Task
After analyzing information given in the case study, you need to perform following activities:
Activity 1:
Evaluation of telecommunications management network for a vertically integrated company based on below criteria
Activity 2:
Analyse fault management and accountability measures
The student must complete the activity using the attached below template (Student can use Case study Scenario as a reference for completing the activity)
Evaluate effectiveness of fault management processes (Explain with 100-200 words)
Evaluate automation of fault management processes can help improve effectiveness (Explain with 100-200 words)
Analyze How alarm is correlated to process analysis (Explain with 100-200 words)
How alarm system is applicable in fault identification (Explain with 50-100 words)
Activity 3
Reliability and long-term survivability plan
Analyze the major features of planning for reliability and survivability for the following
The student must complete the activity using the attached below template (Student can use Case study Scenario as a reference for completing the activity)
Section 5: UAT3 – Unit Skills Test (UST) – Unit Project
Assessment type:
Assessment Instructions:
Resources required to complete the assessment task:
Project 1:
In this assessment task, you are required to analyse, evaluate and monitor business performance using telecommunications management network (TMN) systems in the management of open systems in communications networks.
This assessment activity must take place at a telecommunications worksite or a closely simulated workplace environment where the student will have access to:
▪ a telecommunications operations site with a network management system
▪ networked computers with relevant software.
Workplace simulation environment
The trainer/assessor will ensure that the simulated environment conditions are safe and replicate the workplace.
The simulated workplace environment consists of:
Task:
You will take on the role of “Technical Business Analyst”.
In the simulated environment, you are required to evaluate the network management system. To do so, you are required to complete the following activities:
Activity 1:
In this activity, you are required to evaluate the telecommunications management network. To do so, you need to:
PR 1.1 Conduct a research and evaluate:
The evaluation must be conducted for architecture in common carrier and extended models.
PR 1.2 Check if the features and functionalities of the Telecommunications Management Network (TMN) architecture
are in accordance with the Standards Committee International Telecommunications Union (ITU-T) TMN architecture
and network models
PR 1.3 Use interrupts and poling to evaluate techniques for collecting management information from network nodes.
PR 1.4 Analyse Configuration Management problems considering the outcomes of SWOT analysis conducted in the
case study & produce assessment report on solutions by integrated network management systems.
The student must complete the activity using the attached below template (Student can use Case study Scenario as a reference for completing the activity)
Introduction (40-80 Words)
Body (600-800 words)
Body paragraph must include the following:
o The evaluation must be based on the Standards Committee International telecommunication union.
Activity 2:
In this activity, you are required to analyse fault management and accountability measures/procedures:
You must:
The student must complete the activity using the attached below template (Student can must Case study Scenario as a reference for completing the activity)
PR 5.1 Accounting methodologies to generate records and for both voice and data networks (100-200 words)
PR 5.2 Process of generating bills from accounting records, configuration and client information (100-200 words)
PR 5.3 Network management techniques and standards used for internet. (100-200 words)
PR 5.4 Standards used in simple network management protocol (SNMP) network management model and global system for mobiles (GSM) network. (100-200 words)
PR 5.5 Network management functions over CNET network simulation or similar data network and outcomes of the analysis (100-200 words)
Activity 3:
In this activity, student is required to prepare a “Reliability and long-term survivability plan”. This activity is divided into two parts.
Part A:
Part A requires to:
PR 3.1: Research on quality of service (QoS), including:
PR 3.2: Perform linear and exponential trend analysis on real or simulated data for single monitoring parameter.
PR 3.3: Discuss the outcomes of research and trend analysis with the IT Manager (Trainer/assessor).
Part B:
Part B requires students to prepare a “Reliability and long-term survivability plan” considering the outcomes of part A after completing the following:
PR 3.4 Analyse the service level expectations in telecommunication context.
PR 3.5 Assess reliability and survivability in telecommunications context with reference to disaster and security management policies and procedures.
PR 3.6 Identify key elements of disaster recovery for telecom industry & develop a plan for the same.
The student must complete the activity using the attached below template (Student can must Case study Scenario as a reference for completing the activity)
Introduction (40-80 Words)
Body (600-800 words)
PR 3.1 Report on quality of service (QoS) based on the case study scenario. The report must include:
PR 3.2 Outcomes of the performance of the linear and exponential trend analysis on real or simulated data for single monitoring parameter.
PR 3.4 Outcomes of analysis of the service level expectations in telecommunication context. PR 3.5 Outcomes of the assessment of reliability and survivability in telecommunications context with reference to disaster and security management policies and procedures. PR 3.6 Key elements of disaster recovery for telecom industry.
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