Objective The objective of this Assessment Task is to demonstrate that you have the skills and knowledge required to conduct a client relationship and comply with statutory, industry and organisation compliance requirements.
Elements to be assessed To achieve this objective, you will need to demonstrate your ability to:
• Establish a relationship with client,
• Identify client needs,
• Assess credit needs
• Manage a client relationship,
• Manage problem loans,
• Identify relevant compliance requirements and meet them,
• Identify relevant ethical standards and meet them,
• Identify relevant risks and manage them,
• Promote the effective use of credit
• Apply principles of time management, and
• Maintain your professionalism and competence.
The assessment tasks in this assessment will allow you to demonstrate your knowledge and skills in relation to these elements.
Certificate IV in Credit Management Assessment Task ?FNS40111 Your details: Name:???Address:???Phone:???Company name???Email:????Your assessment task You are required to keep a copy of your assessment task for a period of 12 months. Submit your assessment to our Education Team via email@example.com Plagiarism Statement All assessments must be your own work and not a result of plagiarism or collaboration with other students or workmates. ?Assessment The pass mark is 70% for each element. If you do not achieve this, you will receive feedback via your email address and be asked to resubmit your assessment for a second marking. Assignments will not be returned to you as they need to be retained for by us for verification and audit purposes. Task?Assessments?Elements?Target Mark?Pass Mark?Actual Mark???1?Assess credit applications?FNSCRD401A?30?21???2?Establish and maintain appropriate securitisation?FNSCRD402A?14?10???3?Manage and recover bad and doubtful debts?FNSCRD403A?20?14???4?Utilise the legal process to recover outstanding debt?FNSCRD404A?4?3???5?Manage overdue customer accounts?FNSCRD405A?10?7???6?Apply principles of professional practice to work in the FS industry?FNSINC401A?25?17???7?Resolve disputes?FNSCUS402A?20?14???8?Implement risk management strategies?FNSRSK401A?10?7???9?Conduct individual work within a compliance framework?FNSORG401A?20?14???10?Promote understanding of the role & effective use of consumer credit?FNSCRD503A?20?14???11?Process customer complaints?BSBCMM301A?6?4???12?Implement customer service standards?BSBCUS403A?6?4???13?Manage personal work priorities and professional development ?BSBWOR501B?6?4???Total?191?133???? Assessor’s Initials: ____________________ Assessment Date: ____________________ Introduction Objective?The objective of this Assessment Task is to demonstrate that you have the skills and knowledge required to conduct a client relationship and comply with statutory, industry and organisation compliance…
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