United Healthcare is a healthcare provider and currently employs 1,500 Healthcare professionals with two sites in Victoria and NSW. They recently developed a new strategic plan that involves opening another office in Hobart.  Part of their HR plan is to employ 500 workers in three stages.

You must demonstrate your ability to analyse the policy and procedures of existing recruitment and selection processes for an organisation and to identify and apply the relevant legislation underpinning these recruitment and selection processes.

United Healthcare is a healthcare provider and currently employs 1,500 Healthcare professionals with two sites in Victoria and NSW. They recently developed a new strategic plan that involves opening another office in Hobart.  Part of their HR plan is to employ 500 workers in three stages.

You will need to obtain support and approval for proposed company’s human resources policies and procedures for human resources practices through a demonstration/ observation checklist activity.

You also you are to conduct a meeting on the company’s recruitment and selection procedures (building on your answers to Q1-4) through a demonstration/ observation checklist activity.

Please use the supplementary case materials, i.e.  2000 United Healthcare recruitment guidelines and the 2010 United Healthcare recruitment and selection policy.

Task 2

You must demonstrate your ability to provide training to persons who are engaged in staff induction and deliver a 10-minute staff induction session in a PowerPoint format. Upon completion, obtain feedback and approval from HR Director (your trainer will undertake this role) to note if there is a need to make any amendments to your presentation.

Assessment Task 1

Using the Recruitment and Selection Policy and Guidelines Report, you are to obtain support and approval for proposed company’s human resources policies and procedures for human resources practices through a demonstration/ observation checklist activity on:

1.     Identify the company’s vision

2.     Evaluate key areas of the Company’s 2000 Guidelines and discuss on how you would further develop on the Company’s recruitment, selection and, induction policies and, procedures. Provide an Executive Summary of what this report is all about

3.     Review options for technology to improve efficiency and effectiveness of recruitment and selection process What are the considerations for using an external specialist such as a recruitment agency to assist in the recruitment and selection process

Develop a standardized Selection Procedures document for use to be proposed for maintaining quality and controlling organizational practice

Assessment Task 2

Building on your answers to Assessment Task 1 Q7, you are to conduct a 10-minute presentation (paste PPT slides in the empty cells below as seen in the sample below)  through a demonstration/ observation checklist activity on providing training and other forms of support to all persons engaging in staff induction.

The staff induction should be standardized for all departments in United Healthcare to cover:

·        Welcome Note (brief introduction of United Healthcare)

·        Introduce the new employees to colleagues ( departmental heads and their contact details)

·        Orientation to local work area (office location & operation of equipment)

·        Building access (out of hours procedures)

·        Overview of procedures (flex time; absence reporting; taking leave, regular social activities, celebrating birthdays, etc.)

·        Organization chart

·        Policies and procedures relevant to the position (job position and responsibilities)

·        Goals and priorities of the work (expectations of performance)

·        Health, safety & environment (OHS awareness)

·        Staff Development (training development scheme)

·        Probation (based on timeline and formal reviews)

·        Performance appraisal (staff performance review on KPIs achieved)

Upon completing your presentation, you would need to obtain feedback and approval from the HR Director (your trainer would represent this role) for it to be implemented.